Feedback Tool – Four Of The Best Feedback Tools For Salesforce

If you’re looking for a new feedback tool, you’re not alone. There are many great ones, but how do you choose the right one for your business? Let’s look at four of the best. Clarabridge, Pollfish, Usabilla, and GetFeedback.

GetFeedback

The #1 feedback tool for Salesforce, GetFeedback connects feedback data with customer journey moments and maps them to Salesforce objects and fields. It automates the process of creating and sending surveys by automatically triggering them after key customer journey moments. With GetFeedback, you can link your Salesforce operational data with customer experience data, enabling you to resolve negative experiences, escalate high-value customers, and report on follow-up tasks.

The platform’s actionable surveys and email notifications can trigger follow-up actions on your team. This feature allows you to track feedback in real-time and build relationships with customers. Use GetFeedback to monitor and follow up on negative customer experience scores, and catch problems before renewal season. It’s easy to set up and use and requires no technical knowledge. Moreover, it’s available on mobile devices, so you can track your responses across different devices.

Clarabridge

Clarabridge is a feedback tool for omnichannel customer support that collects and aggregates customer feedback from social media, support calls and chat conversations. Using 150+ industry models, Clarabridge synthesizes feedback across multiple channels to provide real-time insight into customer satisfaction and pain points. From this insight, Clarabridge can then recommend the next steps in improving customer service. In addition to providing real-time insights, Clarabridge can help you monitor social media and helpdesk activity and prioritize work based on what’s important to your customers.

Pollfish

If you’re looking for a good feedback tool, you’ve come to the right place. Pollfish is a powerful online feedback tool that makes designing and distributing surveys easy. Once your survey is live, you can analyze the results to make informed business decisions. And thanks to its API toolkit, you can even integrate Pollfish with other third-party programs. Then, you’ll never need to rely on another program again.

You can easily target the right audience using Pollfish, a self-service platform. This feedback tool targets smartphone users globally through its partner application ecosystem. Users of this platform are not part of research panels, so you can be sure that every survey will reach the right audience. It also features a survey builder that comes with 10 question types, skip logic, randomization, and online reporting tools. You can even create a profile for your preferred audience and then collect responses.

Usabilla

As the name suggests, Usabilla is a feedback tool that helps enterprise companies collect and analyze visual feedback from their customers. The tool provides several customizable survey forms, screenshot functionality, and email feedback. It removes assumptions and provides contextual insights that improve the customer experience and conversion rate. You can also collect feedback offline and use the data to identify areas for improvement and send the right messages to your customers via email. For this reason, Usabilla has gained the trust of many enterprises and is used by many top brands.

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